4" Monstera Adansonii Neon

Customer service SO BAD, I won’t order from Jenisprouts ever again. I’ve ordered from here previously without any issue, however those times I did not need any help with an order. I placed an order on 3/18, got a shipping confirmation on 3/22. My package hadn’t moved or started tracking. So I emailed customer service on 3/30 stating my concern (the plant had been in a box for 8 days at this point). I got a lackadaisical reply on 4/2 stating they were going to submit a claim with USPS and would update me. I hadn’t heard anything back so I sent another email on 4/4 asking if they had an updated status. Jeni responded on 4/5 stating the tracking was updated and it was out for delivery and I quote “please don’t hesitate to reach out and let us know how everything arrives. We’re here to ensure your satisfaction every step of the way”. The plant did get delivered that day and wasn’t happy, obviously - it had been in a box for 13 days! All the new growth points were melted and it dropped about half of its leaves. I emailed them explaining the state of the plant with pictures immediately on 4/5…never heard ANYTHING back. Emailed again on 4/12, over a week later and STILL no reply. Today is 4/14 so I guess they’ve just ghosted me. Zero care for their customers and how their plants arrive. I understand courier errors are out of everyone’s hands, but at the end of the day, all Jeni had to do was submit a claim with USPS. If the total is under $100 (which it was, barely) and was shipped USPS Priority, they will reimburse you with a check, no questions asked because it was delayed. All you have to do is submit a sellers receipt - I know because I’ve had to do this before. Then all Jeni had to do was refund me so I could order another plant from her! No one would’ve lost ANY money and you’d have a happy customer. Instead, since you did state you’d submitted a claim, you more than likely got a check and still have my payment for a half dead plant. I definitely will not be back!