FAQs
Welcome to our Frequently Asked Questions section! We've compiled answers to the most common questions our customers ask about our products, services, and policies. Whether you're curious about plant care, shipping, returns, or anything else, you'll find helpful information here. If you can't find what you're looking for, please don't hesitate to contact us. We're always happy to help!
Products & Care
How do I know which plant I will receive?
The plants we sell are Grower's Choice Selection, you will receive a plant very similar to the one listed, the pictures posted are for you to get an idea of the plant you will receive.
Will I get the plant in the picture?
The plant shown in the photo is a reference, we want to show you the type of plant you would receive if you order it, but it is not the exact plant.
How do I know which plants are suitable for my home's conditions?
Choosing the right plants for your home depends on several factors, including light levels, humidity, and your lifestyle. Our website provides detailed information about each plant, including its light, watering, and humidity requirements. We also have sections where you can find indoor plants according to your needs.
If you're unsure, our knowledgeable customer service team is happy to provide personalized recommendations. We can help you choose plants that will thrive in your home, ensuring you have a successful and enjoyable plant parenting experience. We also have blog posts, and care guides on our webpage to help you learn more.
Do you provide plant care instructions?
Yes, we provide comprehensive plant care instructions for all our plants. Each plant listed on the website has care tips, including light, watering, and humidity requirements.
We believe that providing our customers with the knowledge and tools they need to succeed is essential. We are commited to helping our customers learn to take care of their plants. If you have any questions or concerns, our customer service team is always available to provide guidance and support.
Do you have pet-friendly plants?
Yes, at Jenisprouts, we understand the importance of creating a safe environment for your furry friends. We offer a curated selection of pet-friendly plants that are non-toxic to cats and dogs. Our collection includes options like Peperomias, Calatheas, and Hoyas, which are not only beautiful but also safe for your pets to be around.
We prioritize your pets' safety, ensuring that you can enjoy the beauty of indoor plants without worrying about potential harm. While these plants are non-toxic, we still recommend keeping them out of reach to prevent any digestive upset from ingestion. We're here to help you create a pet-friendly green oasis in your home.
Shipping & Delivery
What are your shipping costs and delivery times?
Shipping costs vary depending on the size and weight of your order, as well as your location. We offer several shipping options, including standard and expedited delivery. Our website provides a shipping calculator at checkout, allowing you to see the exact cost before finalizing your purchase. Delivery times alsovary based on your location and the shipping method chosen.
Typically, standard shipping takes 3-7 business days, while expeditedoptions can deliver within 1-2 business days. We provide tracking information for all orders, so you can monitor your plants' journey from our nursery to your doorstep. We strive to process and ship orders as quickly as possible, ensuring your plants arrive fresh and ready to thrive.
Do you ship nationwide?
Yes, we ship to all USA (including Alaska) and also to Puerto Rico.
We don't ship to another countries or provide phytosanitary certifications.
Orders & Returns
Can I cancel or modify my order after it's been placed?
We understand that circumstances can change, and you may need to modify or cancel your order. If you need to make changes, please contact us as soon as possible. We can typically accommodate modifications or cancellations if your order has not yet been processed for shipping. However, once an order has been shipped, we are unable to make any changes.
We strive to process orders quickly, so please reach out to us promptly if you need to make any adjustments. Our customer service team is here to assist you with any questions or concerns.
How do I contact you?
You can contact us by:
- Email: Send us a message at jenisprouts@gmail.com
- Contact Form: Fill out our contact form
We look forward to hearing from you!
What can I do if my plant arrives damaged?
If your plant arrives damaged or in poor condition, we’re here to help, with a few important guidelines to keep things fair and transparent for all.
To be eligible for a claim or refund, please follow these steps:
- Contact us within 24 hours of delivery with your order number and clear, unedited photos of the plant in its original condition, including the roots, foliage, and packaging.
- Do not alter the plant (cut roots, repot, or remove damaged parts) before submitting your claim, as we cannot assess the issue properly without original condition evidence.
- Claims submitted after the 24-hour window or without the requested documentation may not be eligible for refunds or replacements.